FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Product Questions

Below are some common questions about our products and how to use

What is Saucrs!?

Saucrs! is a line of chef-created, pre-portioned sauces made to help you turn simple ingredients into flavorful meals with less prep, less waste, and more variety.

How do I use Saucrs!?

Saucrs! is designed to make cooking easier. Use it to sauce proteins, vegetables, noodles, rice bowls, tacos, sandwiches, or simple weeknight meals. Just heat, sauce, and serve — or use it as a flavorful base to build your own dish.

How much food does one jar flavor?

Each Saucrs! jar is designed for 2 servings — just enough to bring bold, chef-created flavor to a meal without the waste of a full-size sauce jar.

Do Saucrs! jars need to be refrigerated?

Yes. Saucrs! jars are currently refrigerated products. Please keep them refrigerated and refrigerate them promptly after delivery.

Are Saucrs! sauces made with artificial ingredients?

No. Saucrs! sauces are made with real ingredients and chef-created recipes — no artificial ingredients, no complicated prep, and no need to buy a long list of extras just to make dinner taste special.

Are Saucrs! sauces vegan, dairy-free, gluten-free, or allergen-friendly?

Some Saucrs! flavors may fit certain dietary preferences, but ingredients can vary by sauce. Please review the ingredient and allergen information on each product page before purchasing, especially if you have a food allergy or dietary restriction.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long does shipping take?

Orders are typically processed within 2–3 business days. Once shipped, delivery times may vary depending on your location and the carrier. You’ll receive tracking information as soon as your order is on the way.

Do Saucrs! jars need to stay cold during shipping?

Yes. Saucrs! jars are currently refrigerated products and are packed to help maintain quality during transit. Once your order arrives, please refrigerate your jars right away.

When should I refrigerate my Saucrs! order?

Please refrigerate your Saucrs! jars as soon as possible after delivery. For best quality, do not leave your package sitting outside for an extended period of time.

Do you ship with ice packs or insulated packaging?

Because Saucrs! is currently refrigerated, orders are packed with cold-shipping materials to help protect product quality during transit.

What should I do if my order arrives damaged or warm?

If your order arrives damaged, leaking, or noticeably warm, please contact us within 48 hours of delivery with your order number and photos of the product and packaging. We’ll review it and help make it right.

Can I return Saucrs! products?

Because Saucrs! is a refrigerated food product, we are unable to accept returns once an order has shipped. However, if there is an issue with your order, please reach out to us and we’ll do our best to help.

Orders & Payments

Below are some of are common questions about orders

How do I place an order?

You can place an order directly through the Saucrs! website. Simply choose your flavors, add them to your cart, and follow the checkout steps to complete your purchase.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help, but once an order has been processed or shipped, we may not be able to make changes.

How will I know when my order has been confirmed?

After placing your order, you should receive an order confirmation email with your order details. Once your order ships, you’ll receive a separate email with tracking information.

Can I choose my own flavors?

Yes. When available, you can choose from our current Saucrs! flavors and build your order based on what you’d like to try. Availability may vary depending on production and inventory.

What should I do if I entered the wrong shipping address?

Please contact us right away if you notice an incorrect shipping address. We’ll try to update it before the order ships, but we cannot guarantee changes once the order has been processed.

What should I do if something is missing or incorrect in my order?

If your order arrives with a missing or incorrect item, please contact us within 48 hours of delivery with your order number and a photo of what you received. We’ll review it and help make it right.

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